E-Distributie companies, the electricity distribution operators of the Enel Group in Romania, will introduce starting Monday, May 25, a digital solution for audiences via web-conference services for offering consultancy to customers, for submitting the connection to the grid requests, while observing the social distancing rules and measures to protect its customers and its employees, and also observing the distribution service quality requirements.

The alternative means of communication with customers proved effective and allowed E-Distributie companies to remain in contact with customers and offer services during the exceptional period, when the authorities enforced measures for social distancing.

In order to complement the services, E-Distributie companies have organized the online consultancy services, a digital solution for customers who need directions and instructions regarding the legal and regulatory framework related to the connection to the grid and other services.