Hidroelectrica received the largest fines from the National Energy Regulatory Authority (ANRE) between July 1, 2020 – June 30, 2021, while Enel is the company on whose behalf most complaints were filed, ANRE data show, quoted by Agerpres.
Thus, during the mentioned period, the authority managed a number of 11,256 complaints, out of which 8,053 in the electricity sector and 3,203 in the natural gas sector, in the context of market liberalization.
Regarding electricity, 806 complaints were received on behalf of Hidroelectrica, as a result of which the company received 109 sanctions totaling 1.59 million lei.
Enel Energie Muntenia had 2,481 complaints on its behalf and received 132 fines amounting to 1.325 million lei. Enel Energie generated 1,210 complaints and received 105 sanctions of 1.22 million lei.
In the top of the electricity suppliers with problems follow Electrica Furnizare – 994 complaints, 48 sanctions of 720,000 lei, E.ON Energie – 460 complaints, 28 sanctions of 620,000 lei and CEZ Vânzare, with 239 complaints and 19 fines of 270,000 lei.
The main aspects complained about were the way of energy billing, contracting, the procedure for changing the supplier, aspects related to connection and disconnection, as well as the relationship with customers.
In the gas market, E.ON Energie is the most fined company. ANRE received 231 complaints on its behalf and gave 42 fines amounting to 560,000 lei.
Enel Energie Muntenia is the second, with 155 complaints and 19 fines of 225,000 lei. Engie Romania follows, with 228 complaints and 11 fines of 130,000 lei.
The ranking continues with Nord Gaz – 46 complaints, two fines of 110,000 lei, Nova Power & Gas – 21 complaints, 7 fines of 40,000 lei, Enel Energie – 123 complaints, six fines of 20,000 lei, Premier Energy – 170 complaints, 13 fines of 20,000 lei, Energia Gas & Power – 51 complaints, three fines of 10,000 lei and Electrica Furnizare – 50 complaints, two fines of 10,000 lei.
Consumers have complained on the gas market about the billing, the change of supplier, the price of gas, but also their quality.
ANRE states that it does not collect revenues from fines, these amounts being collected to the state budget.