The National Energy Regulatory Authority has announced the initiation of a series of control actions at electricity suppliers, in order to verify the way in which the suppliers implement the provisions of the regulations regarding the development of the electricity market liberalization process.
“Considering the liberalization of the electricity market starting with January 1, 2021, the activity of informing the final customers represents an essential process that the electricity supplier has the obligation to carry out in the relationship with the final customer”, it is shown in the release received by energynomics.ro.
Thus, the control actions carried out by ANRE at the electricity suppliers have in view: the verification of the organization and functioning of the telephone centers (call-center), analyzing the following indicators: the number of telephone calls registered through the call-center; the number of telephone calls taken through the call center; number of missed calls; the average waiting time for calls recorded through the call center and the quality of the answers provided.
At the same time, it will check the compliance with the obligation to communicate to the applicant, in writing, within a maximum of 15 working days from the date of receipt of the application, of an offer on electricity supply conditions on the competitive market, analyzing the following indicators: registered requests; the number of offers submitted within the legal deadline and the number of bids submitted in excess of the legal deadline.
It will also verify compliance with the obligation to conclude the electricity supply contract within a maximum of 5 days from the date of transmission by the final customer of the necessary documents, analyzing the following indicators: the number of complete requests to conclude the supply contract; the number of contracts concluded within the legal term and the number of contracts concluded, exceeding the legal term.
Conclusions of the control actions carried out at the electricity suppliers will become public.