The Regulatory Committee of the National Energy Regulatory Authority approved on Thursday the Order for the approval of the framework contract for the supply of electricity in the universal service regime, the general conditions for the supply of electricity in the universal service regime and the applicable invoice model to all household customers. Also on Thursday, ANRE launched the Eva virtual assistant for using the online platform for changing the supplier of electricity and natural gas at the national level (POSF).

As a result of the new approved provisions, the invoices issued by electricity suppliers for all household customers for electricity consumption will comply with the invoice model provided in the annex to the Order, which has been simplified and will contain: identification and contact data of the supplier and of the client; the date of termination of the contract; if the contract is concluded for a fixed period; billing period; the total amount of electricity billed; the final invoiced price; total payment amount; payment due date, VAT.

If the supplier issues the invoice for a period longer than that stipulated in the contract or established according to the regulations in force, it is obliged to get the amounts owed by the customer in installments, over a period at least equal to the invoicing period for that the invoice was issued, without charging penalties.

At the same time, from the date of finalization of the POSF, network operators and suppliers of electricity and natural gas permanently upload and update the metadata for places of consumption and for supply and network contracts, according to the obligations established by the POSF Regulation. Regarding the degree of data loading, at this moment in POSF the following are identified: total places of consumption – 15,491,157, places of electricity consumption – 10,575,498, places of natural gas consumption – 4,915,659. “I would like to clarify that at the moment the following are registered in POSF: 102 electricity suppliers, 73 natural gas suppliers, 41 electricity network operators and 35 natural gas network operators,” said ANRE president, Dumitru Chiriță.