In the current epidemiological context, the supplier CEZ Vânzare recommends its customers to use online channels for the relationship with the supplier. Out of the portfolio of over 1.3 million customers, only 80,000 use the portal to view invoices, or to submit the self-read index, these being the most used sections.

Although it is not part of the traditional area of the CEZ Vânzare supplier, Bucharest is the first in the top of the cities that use this communication method, being used by almost 30,000 CEZ customers. After Bucharest, compared to the number of customers using the My CEZ portal, there is Dolj County with over 17,000 users and Argeș County with over 15,000 customers.

According to internal analyzes, the number of MyCEZ users increased in April 2020 by over 200% compared to April 2019. About 30,000 CEZ Vânzare customers chose the portal in 2020.