Enel Energie and Enel Energie Muntenia are implementing starting this week, a pilot project which allows customers to access shops including based on a telephone appointment. Its purpose is to increase the comfort of customers and at the same time to provide them energy services in complete safety, amid the increasing infection rates with Sars-CoV-2 and the begining of the cold season.

The pilot project is implemented in the 17 shops operated by Enel Energie and Enel Energie Muntenia (South Muntenia, Banat and Dobrogea regions), and aims to reduce waiting times as well as improve operational efficiency.

“We are offering support to our customers and expand the services and products that can be accessed both online and by phone, to provide them with safety and trust. This pilot project is part of an extensive process of the company’s digital transformation. Customers who will use the new service will enjoy faster operations and, implicitly, will spend less time in shops,” said Michele Abbate, General Manager of Enel Energie and Enel Energie Muntenia.

Between March and October 2020, due to the company’s efforts to accelerate and popularize digital solutions, the number of MyEnel accounts increased by almost 50% compared to the same period last year. Moreover, in the eight months the number of customers who downloaded the MyEnel application has doubled.